Refund Policy
Last Updated: January 18, 2025
This Refund Policy outlines the terms and conditions under which Mopel Karsut ("we," "us," or "our") processes refund requests for services purchased through our platform. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms described in this policy.
1. General Provisions
Mopel Karsut provides an online platform for webinars, live broadcasts, and interactive educational content. All purchases made on the platform are subject to the terms outlined in this policy. We are committed to ensuring a fair and transparent process for all refund requests.
Refund eligibility is determined on a case-by-case basis in accordance with the criteria set forth below. Submitting a refund request does not guarantee that a refund will be issued.
2. Scope of This Policy
This policy applies to the following types of purchases made on our platform:
| Purchase Type | Refund Eligibility | Request Window |
|---|---|---|
| Single webinar access | Eligible under conditions | Within 7 days of purchase |
| Subscription plans | Eligible under conditions | Within 14 days of billing date |
| Course bundles | Eligible under conditions | Within 7 days of purchase |
| On-demand recordings | Limited eligibility | Within 48 hours of purchase |
| Promotional or discounted purchases | Generally non-refundable | Not applicable |
3. Eligibility Criteria
To be considered eligible for a refund, a request must meet one or more of the following conditions:
3.1 Technical Failures
If a technical issue directly attributable to our platform prevented you from accessing purchased content or attending a live session, you may be eligible for a full or partial refund. Eligibility requires that:
a) The technical issue was reported to our support team within 48 hours of occurrence.
b) The issue could not be resolved within a reasonable timeframe.
c) The failure was verified by our technical team as originating from our infrastructure.
Issues arising from the user's own device, internet connection, or third-party software do not qualify under this provision.
3.2 Event Cancellation
If a scheduled live webinar or event is cancelled by Mopel Karsut and no equivalent alternative is offered, registered participants will be eligible for a full refund of the registration fee. Refunds in such cases will be processed automatically within 10 business days.
3.3 Significant Content Mismatch
If the delivered content substantially differs from the description provided at the time of purchase, you may submit a refund request. "Substantially differs" means material omissions or fundamental changes to the stated subject matter, not minor variations in presentation, style, or scope adjustments made by the presenter.
3.4 Duplicate Charges
If your payment method was charged more than once for the same purchase due to a system error, the duplicate amount will be fully refunded upon verification. Please contact our support team with transaction details as soon as you notice the discrepancy.
4. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
a) The user attended or accessed part or all of the purchased content before submitting the refund request, unless a qualifying technical issue is documented.
b) The refund request is submitted after the applicable request window has expired.
c) The purchase was made using promotional codes, discount vouchers, or special offers unless otherwise stated at the time of purchase.
d) The user changed their mind after purchase without a qualifying reason under this policy.
e) The user was unable to attend a live event due to personal scheduling conflicts, illness, or circumstances outside of our control.
f) The account was suspended or terminated due to a violation of our Terms of Service.
g) The request relates to add-on features, optional upgrades, or third-party integrations.
5. Subscription Refunds
Subscriptions renew automatically at the end of each billing cycle. The following terms apply specifically to subscription-based plans:
5.1 New Subscriptions
If you have not accessed any subscription content and submit a refund request within 14 days of your initial subscription purchase, you may be eligible for a full refund. Access to any portion of the subscription content may affect eligibility.
5.2 Renewal Charges
Refunds for automatic renewal charges are considered on a limited basis. To be eligible, you must submit a request within 5 business days of the renewal date and must not have accessed subscription content during the new billing period. We recommend cancelling your subscription before the renewal date if you do not intend to continue.
5.3 Cancellation Does Not Equal Refund
Cancelling a subscription stops future billing but does not automatically generate a refund for the current or past billing periods. A separate refund request must be submitted through the appropriate channels.
6. Partial Refunds
In certain circumstances where full refund eligibility is not met but partial fault or inconvenience is attributable to our platform, we reserve the right to issue a partial refund or account credit at our discretion. The amount will be determined based on the nature and extent of the issue experienced.
Account credits issued as partial resolutions may be applied to future purchases on the platform and are not redeemable for cash unless required by applicable law.
7. How to Submit a Refund Request
To initiate a refund request, please contact our support team through one of the following channels:
Email: help@mopelkarsut.com
Phone: +380 (52) 222-25-07
Mailing Address: Zamarstynivska St, 79, Lviv, Lviv Oblast, Ukraine, 79000
When submitting your request, please include the following information to ensure prompt processing:
a) Full name and email address associated with your account.
b) Order or transaction ID.
c) Date of purchase.
d) Name of the webinar, course, or subscription plan purchased.
e) A clear description of the reason for your refund request.
f) Any supporting documentation (screenshots, error messages, correspondence) where applicable.
Incomplete requests may result in delays or inability to process your claim. Our support team will acknowledge receipt of your request within 2 business days.
8. Processing Timeline
Once a refund request is received and acknowledged, the following timelines apply:
| Stage | Estimated Duration |
|---|---|
| Request review and decision | 3 to 5 business days |
| Notification of outcome | 1 business day after decision |
| Refund processing (if approved) | 5 to 10 business days |
| Credit reflection on statement | Dependent on payment provider |
Total time from submission to credit appearing in your account may vary. Payment processors and financial institutions may apply their own processing timelines beyond our control.
9. Refund Methods
Approved refunds will be returned to the original payment method used at the time of purchase. We are unable to redirect refunds to a different card, bank account, or payment method. If your original payment method is no longer active or available, please notify our support team so we can discuss alternative arrangements.
We do not issue refunds in the form of cash unless required under applicable regulations.
10. Chargebacks and Disputes
We encourage users to contact our support team before initiating a chargeback or payment dispute with their financial institution. Filing a chargeback without first seeking resolution through our support channels may result in suspension of your account pending investigation.
If a chargeback is filed, we reserve the right to provide transaction and usage records to the relevant payment processor or financial institution as part of the dispute resolution process. Fraudulent chargeback claims may result in permanent account termination.
11. Modifications to This Policy
Mopel Karsut reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of our services after any modification constitutes acceptance of the updated policy.
We recommend reviewing this policy periodically to stay informed of any changes. For significant changes, we may notify registered users via email or platform notification.
12. Contact Us
If you have questions, concerns, or require clarification regarding this Refund Policy, please reach out to our support team:
Mopel Karsut
Zamarstynivska St, 79, Lviv, Lviv Oblast, Ukraine, 79000
Email: help@mopelkarsut.com
Phone: +380 (52) 222-25-07
Website: mopelkarsut.com